Frequently Asked Questions

If you don’t receive the password setup email within 5 minutes, please check your spam or junk folder in case it was filtered there.

If it’s still missing, just visit the Login page and click “Forgot Password” to request a new password email. You’ll be able to set your password and access your account right away.

Yes. Flat 33 is our free, complete introductory case. Investigate the evidence and reach the ending without buying anything or entering payment details. Request a private sign-in link by email, or enter directly if you are already signed into Cold Case Inc. Newsletter signup is optional.

For a quick deduction challenge, try our free detective puzzles.

After completing checkout, sign into the account you used for your purchase and open My cases. Select an unlocked investigation to enter its game.

Use the My cases link in the website header whenever you want to return. If a purchased case is missing, contact us for access help.

Absolutely! Our games are designed for your convenience. You can pause your investigation at any point and resume whenever you’re ready to dive back into solving the mystery.

Our unsolved case files games are best suited for players aged 13 and above due to the complexity of the puzzles and the nature of the content. However, younger detectives are welcome to join the investigation with guidance from an adult.

No special software, downloads or equipment is needed. Our games are accessible directly through your web browser on any standard computer or mobile device.

We’re always working on bringing new mysteries to light. New case files are released periodically, so keep an eye on our website and subscribe to our newsletter for the latest updates.

Yes, our games are available to play worldwide. All you need is an internet connection. Please note, however, that our games are currently only available in English.

Help varies by case. Flat 33 includes optional hints, and you can check the help or hint controls available inside the investigation you are playing.

If you are still stuck, contact us with the case name and the part you need help with. Tell us if you would prefer a nudge without the answer.

Yes. Open the gift voucher builder, select the case or cases, add the recipient’s details and your message, and choose a delivery date. Enter your own email address if you would prefer to print or forward the gift yourself.

The recipient uses the voucher code on our redemption page to unlock the included cases.

We accept a variety of payment methods, including major credit cards and Paypal. Visit our checkout for a list of all available payment options.

Yes, absolutely! Our game is designed to be as inclusive and accessible as possible. You can log in and play Cold Case Inc games on up to two devices simultaneously with each account. If you wish to play on more than two devices, you will need to purchase additional access. This allows you to enjoy the game with various groups of friends at your convenience. Share the mystery, spread the fun, and dive into solving unsolved case files together, no matter where you are.

Yes, our games are perfectly suited for team-building exercises. They encourage collaboration, critical thinking, and effective communication, making them an excellent choice for groups looking to strengthen their teamwork skills. By working together to solve unsolved case files, team members can enhance their problem-solving abilities and build stronger relationships in a fun and engaging environment.

Visit Cold Case Inc Teams for more information about our specific team-building platform, designed to provide an even more immersive and educational team-building experience.

Yes, our games can be seamlessly integrated into a classroom setting and played with multiple players simultaneously. They offer a unique, interactive learning experience that promotes teamwork, critical thinking, and engagement among students. By solving unsolved case files together, students can develop important skills such as analytical thinking, collaboration, and communication.

Please note that each account can be logged in on up to two devices simultaneously. For larger groups of players in teams visit Cold Case Inc Teams for more information.

Each account can be logged in on up to two devices simultaneously. If you need to log in on more than two devices, additional access can be purchased. For those interested in playing in larger groups, such as teams or classroom settings, we recommend using our team-building platform. This platform is specifically designed to provide an optimal and immersive experience for collaborative and educational environments.

Visit Cold Case Inc Teams for more information.

The time it takes to play each of our games can vary, reflecting your unique approach and level of engagement with the case. While some detectives might crack the case and submit their report within an hour, others prefer to dive deeper, spending days meticulously combing through evidence and piecing together the mystery. Our games are crafted with flexibility in mind, giving you the liberty to set your own pace. Whether you’re in for a quick investigative session or a prolonged analytical journey, you have complete freedom to explore the mysteries at your leisure.

While we allow the sharing of your login details with friends to enable collaborative play, we urge you to exercise caution. Anyone with access to your account will also be able to view sensitive billing information. To safeguard your privacy and security, please ensure you only share your details with trusted individuals.

There is absolutely no time limit imposed on our games. After gaining access, you’re welcome to engage with the game entirely at your leisure, logging in to play at any pace that suits you best. This unrestricted approach ensures you can enjoy your detective work without feeling rushed, allowing for a fully immersive experience on your own terms.

Gift the mystery and excitement of solving an unsolved case file to your friends or relatives with our easy-to-use gift vouchers. Here’s how it works:

1. Open the gift voucher builder and select the case or cases you want to give.
2. Here you can choose which game/s you’d like to add to the gift voucher and include a message to the recipient.
3. To schedule the gift voucher’s delivery, specify the desired date.
4. If you prefer to present the gift yourself, simply input your email address in the ‘Recipient Email’ field. You’ll receive the voucher code via email, ready to be shared with the recipient at your convenience.

Rest assured, our gift vouchers come without an expiry date, ensuring your friends or relatives can embark on their detective adventure whenever they choose. Each voucher grants access exclusively to the game selected at the time of purchase, paving the way for a unique and thrilling experience.

Upon unlocking a case file, you’ll gain entry to the heart of the game: a meticulously designed fictional police department’s computer system. This immersive interface is where your investigative journey begins.

Inside the game, you are greeted by the digital desktop of the local police computer system, meticulously crafted to immerse you in the world of criminal investigation. Here, every file, every piece of evidence, and every report associated with your chosen case awaits your detective skills. Each unsolved case file introduces a unique computer system environment, ensuring a fresh and engaging experience with every new mystery.

Our games are crafted to ensure a dynamic and varied experience for every player. Forget about sifting through monotonous paperwork; our interactive platform allows you to delve into the evidence, connect the dots, and solve the mystery in a way that’s both engaging and intuitive.

Prepare for a unique adventure with each case, where your analytical skills will bring you one step closer to unveiling the truth behind the unsolved mysteries.

Absolutely, our game is designed with group dynamics in mind, making it an ideal choice for playing alongside a group of friends. Each account can be logged in on up to two devices simultaneously, perfect for small groups. For larger groups or more collaborative experiences, we recommend using our team-building platform. This new platform is specifically designed to enhance teamwork, discussion, and collective problem-solving, providing an optimal experience for playing together.

Visit Cold Case Inc Teams for more information.

Should you encounter any questions or face any issues while diving into our unsolved case files, rest assured that our dedicated support team is here to assist you. We’re committed to ensuring your investigative experience is as smooth and enjoyable as possible.

For immediate assistance, please don’t hesitate to reach out to us. Simply fill out the contact form available on our website’s contact page, or directly email us at info@coldcaseinc.com. Our team is ready to provide you with the help you need, from troubleshooting technical issues to answering any gameplay queries you might have. Let us help you get back to solving mysteries with ease and confidence.